Aviva has made changes to its critical illness (CI) cover - particularly concerning policyholders diagnosed with multiple sclerosis or who have had a stroke - with the aim of meeting more valid claims.
The challenge for protection insurers in today's market is to adapt their approach so products are "bought, not sold", a report by Swiss Re concludes.
Our protection detective investigates five key developments in the past month...
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Some protection comparison websites are delivering better outcomes for clients than advisers, according to Kevin Carr, chief executive of Protection Review.
Sales of critical illness cover have not kept up with the dramatically increased need. Has the industry overcomplicated things? Friends Life’s Dave Matthews takes a look.
The family of a man who died of cancer but whose life insurance payout was refused on the grounds that he failed to disclose pins and needles have won their fight against Friends Life, after the Financial Ombudsman Service (FOS) ruled that the insurer was wrong to cancel his policy.
Skandia has launched a critical illness (CI) product as many advisers "re-prioritise" protection following changes to retail investment advice made after the Retail Distribution Review (RDR).
Scottish Provident’s Jennifer Gilchrist wonders why, despite several attempts to improve consumers' understanding of critical illness, nothing much has really changed...
Advisers and providers reiterated the "catastrophe" that would befall the advice sector if the incoming Financial Conduct Authority (FCA) read across a ban on commission in the retail investment market to protection.
Aviva has added second opinion and practical guidance services to its critical illness (CI) products for advised clients.
Tom Baigrie, the chief executive of protection broker LifeSearch, has hit out at product providers for pretending to "police" advisers' relationships with their customers, a practice he dubbed "institutional petty theft".
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