Comments

Source of the problems???

It is laughable that they actually highlight that one high street bank has more complaints than all of the IFA sector in total, even though the IFA sector has more than double the market share of all banks put together, highlights in a short review their problems of handling complaints but does not appear to be looking for a trend in the cause of these complaints!! What a farce. They even point out that the bonus schemes, which are actually targets to keep your job, let us be straight about this, you lose your job if you dont hit the targets, these schemes are creating problems with DEALING with complaints. WHAT CREATED THE COMPLAINTS FSA??? WAS THIS THE VERY SAME TARGETS?? Compare this with their structured product review or pension transfer review. They do not appear to want to find a problem before it becomes major and solve it. The banks should not be untouchable by the regulator. It still appears that they are above all rules.

Posted by: Ron

28 Apr 2010 | 10:19
Complain about this comment

FSA takes tough action on poor bank complaint handling

Add a new comment:

Poll

Should there be a cap on hourly fees?

New look Professional Adviser

Coffee Lounge