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Comments
Further Falls
It is highly likely that the level of complaints against IFAs will fall further in the future - because there will be less IFAs. And the FSA can then claim that their changes have worked. Yet they could could be very wrong. It is possible that the rate of complaints relative to transactions could rise, while still seeing an absolute decrease. It should also be stated that a rise in complaints does not automatically imply a fall in standards. It could be caused by many other factors, including expectations, or even social pressure "Have you complained about your advice yet?". The current presentation of information is so stupid it is only suitable for media headlines - it presents absolutely no genuine information. The main problem is that it also influences weak minded MPs.
Posted by: Glen McKeown