Claims manager offers IFA £1,500 PPI compensation

Well Done Martin

Excellent to see a well respected IFA taking a stance against these fraudsters. I'm all for sales & marketing but these parasites need getting rid of. IFABlogger

Posted by: IFABlogger

Well done Martin

And I must get off my backside and report another firm to the MIJ myself (sitting R02 next week, so a little preoccupied). In my case, as we have recordings of all incoming phone calls and the Complaint Handling Firm rang me on my old home phone number,which is on redirect to work following a house move (unsolicited and refused to take no for an answer), I then called back and made a complaint also pointing out both the original call and my call back were recorded. Their website said their own calls were recorded, whicn meant they could listen to their own staff member without asking for a copy of my recording, but they tried to tell me I had to put my complaint in writing and I had to point out I did not have to and having giving them the name of the memeber of staff who called and the time, told them that once they had listend to the recording, they needed to write to me at the address they had on file to answer the complaint and to enclose a copy of their complaint handling procedure. They never have. If Will (the journalist) would like a copy of the recordings to write an article based on, then give me a ring and let me know as I think the adverse press may have more of an effect than reporting to the MOJ!

Posted by: Phil Castle

Me too

I have been rung twice now, both stating they have records to say I am entitled to compensation, not maybe due but actually that I am. Only fault with their claim is I have never had PPI. The call was soon ended when I stated this, but I wish now I had got more details of the firms like Martin.

Posted by: leicester adviser

Some claims management FACTS!

Some info for all those who think you know it all but actually know sweet FA (see above)! Cold calling is NOT against MoJ rules for PPI unless the case is then referred to a solicitor and in that case it is the Solicitors Regulation Authority that prohibits the cold calling NOT the MoJ! Prospective clients are informed of their ability to use the FOS as part of the PRE CONTRACT information issued so Bamford's fears are allayed! Perhaps some investigation of the facts behind a story rather than taking some whinging IFA moans as gospel might be in order next time.

Posted by: CAG Queen

Pest Calls

I too had a call from Claims Advisory Group telling me 'I was entitled' to claim against the PPI I had.....What PPI I asked, I also asked how they got my telehone number and if had they screaned their call as my number was registered with preference calling. As you can exepct I was met with silence, all I was told was that they got my details as a result of a loan I hold...Well I don't have any loans and never have had and any credit cards I may hold I always make a point of ticking the box to exclude my details being passed to third parties. Something is certainly not right and I was stunned by their aggressive tactics.

Posted by: Craig White

@CAG Queen

Perhaps I can refer you to this statement from the MoJ, made yesterday to moneysavingexpert.com: "Sending unsolicited direct marketing text communications to individuals is a breach of conduct rules, as are unsolicited marketing phone calls. "Firms that breach these requirements are subject to enforcement action. This can range from warnings to suspension or cancellation of their licence." With 353 claims firms shut down by the MoJ in the past four years, I am surprised that those doing this type of work continue to talk about loopholes they use to get around the cold calling rules.

Posted by: Martin Bamford

@ Mr Bamford

MoJ Conduct of Authorised Persons Rule 4 states - "Cold calling in person is prohibited. Any other cold calling (by telephone, email, fax or text) shall be in accordance with the Direct Marketing Association’s Direct Marketing Code of Practice." Did your call breach these rules? If so, guilty as charged. If not then no MoJ spokesperson can make their own rules up, whether its reported on the website of a well known 'consumer champion' or not!

Posted by: CAG Queen

Listen to the recording

@CAG Queen - It was not CAG who phoned me. The first thing I said was "I am not interested". I should have slammed the phone down when the claims mamanagement company refused to take NO for an answer, unfortunately I try and be civil about these things instead. Anyone who listends to the recordings will then udnerstand wby by the end I ended up swearing at the idtiot on the phone and they STILL would not take this as an expression of me "NOT being interested"... Claims management firm managament need to start listening to what their staff are saying to "consumers" and they also need to be checking the background of the person they are going to be calling. If you google Martin or I, I am sure we will appear straight away as will many other people who it might not be very wise to phone (google Hector Sants for instance)

Posted by: Phil Castle

Cold Calling

The sooner the likes of Claims Advisory Group are stopped from making these calls the better, and this comes from another CMC and believe it or not we get these calls at our offices as well!! CAG Queen maybe you should actually read the MOJ rules again and note the word 'unsolicited', guess what we haven't asked for you to call us and I am sure none of the IFA's on this site have either so why don't you do what ET did and get on your bike and phone home!

Posted by: Matthew Whiting

Get a real job!

@CAQ Queen - why not use your real name? Too embarrassed perhaps. We had a complaint from a CH firm a while ago, it was in relation to rebate only PPP that was arranged in 1988. The CH didn't get it when I pointed out that we had only started trading in 2005 and so we couldn't have been responsible for the 24 point (yet completely unsubstantiated) allegations they persisted in throwing at us. Their justification was that L&G had told them we were now the recorded agents - so it must have been true!! A threat of a claim for wasting our time and slander seemed to make them go away.

Posted by: Duncan Carter