Categories: Pensions - Retail
Topics: Better Business| commission| FSA| IFA| TCF
The pensions advice community has rejected calls for the outright banning of some trail commission payments.
Consumer Focus, a 'statutory consumer champion', today claimed IFAs are "building up" trail commission ahead of the Retail Distribution Review (RDR).
The RDR outlaws commission payments on new business but will permit trail income to continue on policies set up before the rules arrive in January 2013.
Consumer Focus said, based on evidence it has uncovered, some IFA clients are being encouraged to commit to "decades" of trail payments "without receiving any tangible benefit".
It said figures obtained from 15 providers suggest trail commission increased by 10% between 2007 and 2009.
It has called for trail commission on existing contracts, where it is deemed "too low to provide any cost-effective service", to be banned and any commission paid so far returned to the pension pot.
There should be a "regulatory presumption" against the use of trail unless consumers were receiving services they requested or agreed to, it said.
But the recommendation has been rejected by the pensions community.
Hargreaves Lansdown head of pensions research Tom McPhail (pictured) said: "Scrapping trail commission altogether is not the answer because consumers still need ongoing support in planning and managing their retirement savings.
"The RDR does not mean that trail payments from pension contracts will cease altogether and nor should it."
A spokesperson for the Financial Services Authority (FSA) said: "We have already made rules that will ban all commission from 31 December 2012 so we have addressed this problem for the future.
"However, we would face great difficulty in banning trail from existing contracts.
"The FSA monitors this issue as part of its usual supervision. In sales data, sharp increases in sales per adviser or increases in sales to specific customers may warrant further scrutiny by the FSA. Further thematic work will follow later this year."
Maggie Craig, director of life and savings at the Association of British Insurers (ABI), said: "Consumer Focus are a little behind the pace with this report.
"The industry has done a lot of work to make sure customers understand the way that charges work, which includes showing the compound effect on a pension pot.
"The important issue in pension reform right now is to work to get auto enrolment up and running rather than revisiting issues which have been long agreed."
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IFA's need to wake up and smell the coffee.
There has long been a view that all IFA's need to move away from a transactional model to one that will provide long term value to clients and therefore the business. Whilst this report is wrong on many points, and contains a number of spelling mistakes, it does remind the industry and consumers that more needs to change. I think the industry still perceives itself to be in the 1980's when one sale per week paid the wages, only now that’s not the case. Since 2006 when the RDR was first promised far too many firms have done a lot less than they should have, and are now squealing. There is a market for Financial Advice and some consumers will pay, the job for all IFA's is to find them, add some value and charge accordingly. Until then there will be report after report about charges and commission et al. Simply because this is what the regulator and many consumers believe and it’s an easy sell for them. You will of course notice that the Pension churn by many of the High Street firms (a lot of which are effectively state owned) was missing in this report. Don’t be surprised at that, but don’t let that point hold you back from making the changes you require in your business now. My thinking is that come 2013 there will be a lot more business around for lots of reason you just have to position yourself and take advantage. Richard Smith – IFA Marketing Expert at http://www.theinternetconsultancy.com/blog/ifa/
Posted by: Richard Smith
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Consumer Focus?
We are living in a world of increased regulation and increasing costs through failed organisations such as KeyData which puts pressure on businesses to plan further ahead. Who knows when the next FSCS levy will arrive as a result of the +=*'s failings. The consumer will ultimately have to pay for these costs. RDR will ban the payment of commission, but it is not banning remuneration through fees. Providing the client is aware of initial and ongoing fees prior to accepting advice, what is wrong with the idea of imposing ongoing charges for a continuing service. RDR and TCF are about openness and fairness, and if clients dont want service, they may as well go to a high street bank. Most IFAs will look after numerous legacy pensions with no form of ongoing remuneration. So whether its pre or post RDR, costs are rising and in order to cater for the increased cost burden clients will understand that we as a community cannot work for free anymore. Be open, be fair and honest, explain your service proposition and there'll be no reason why initial and ongoing fees wont become the norm.
Posted by: Smartone