Less than 1% of FOS complaints 'frivolous'

Hang On

The problem is they do not filter out complaints that are opportunistic. Deciding what is frivolous or vexatious is relatively easy but focusing on complaints that are trying it on is something completel;y different. Keeping to the Monty Python theme the problem is the FOS represents the Ministry of Silly Outcomes. Maybe its staff are incapable, or possibly, unwilling, to accept that consumers are trying it on in ever greater numbers buoyed by the entreaties of the claims manager brigade,a nasty parasitic creature hatched by the regulators ever-increasing insistence that mis-selling is a continuing issue.

Posted by: Alan Lakey

Well said Alan

How true a comment Alan. The claims industry is killing this country. They are not real lawyers they are salesmen,of the lowest order. They should be made to compensate claims they lose, then the amount of speculative claims would greatly reduce.

Posted by: RDR READY

Existence Justified

Well said Alan,FOS merely justifying their existence. The FSA actively encourage claims via leaflets,websites and media slander. Many complaints are justified but compensation is the key and a short cut to 'a few quid'. TV is full of ads which encourage the litigous society and a frivolous 'no-win,no fee' culture. This is not the fault of FOS but state less then 1% are frivolous, is either naive or stupidly arrogant.

Posted by: Peter Taylor

Out of touch

This lady is clearly out of touch with what is going on. She doesn't need to examine her organisation's stats - just stand in a pub for an hour, a Sunday football touchline or anywhere in the real world and she will hear people talking about their latest attempt at a 'bit of compo'. Amazingly over time people have contacted me to help them achieve their nefarious compo aims. "Well I knew there was a risk but........", when I point out that they probably don't have grounds to complain they probably go home, throw some red wine on the carpet, bung in an accidental damage claim and then get the thing cleaned for less.... Or maybe run over a rabbit and claim for whiplash.

Posted by: Bill

FOS - Frivolous Complaints

The figures provided by Natalie Ceeney at FOS are not worth the paper ( or ether) they are written on. Natalie ceeney has refused to investigate complaints as being, "not within her (FOS)remit ". Please find out how many complaints have been chucked out prior to ANY investigation - then we will see the reality of this reckless quango, set up to protect consumers - and has failed time and time again.

Posted by: Ian Lees

Is Regulation a bigger issue than miss selling

One has to wonder when you take into account the cost of regulation and the effect it has had on everything whether this has been more damaging to the future long term financial well-being and savings of the nation. Is being sold a product that may have expensive costs, such as charges and commission more damaging than not being sold a product at all or not saving anything due to constant bad publicity and advertising claiming just about anything may have been miss-sold?

Posted by: Michael Fallas