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Client-centric propostion

An interesting extract on the subject of'new model adviser' service delivery and it certainly makes sense. This should also mean it will work! Regulation has no doubt improved standards of advice but has created a disconnect with the market in the process. Even the best trained dentist will fail if they cant persuade a patient to open their mouth.The journey that the industry has been on is of little interest to the consumer. Understandably they expect advice to be competent and client focused and we would all do well to remember that.

Posted by: Duncan Jones

05 Aug 2009 | 15:26
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How to develop your client-centric proposition

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