A piece of research from the Association of British Insurers (ABI) really got advisers’ backs up this week.
It is not the first study, and will not be the last, to predict what consumers will be prepared to pay for advice post-RDR.
The answer is not a lot as half of the 2,500 people surveyed said they would shun fees altogether. Of those prepared to pay, their limit would be around the £300 mark–less than half the current average cost.
The ABI used the research to show the clear need for a simplified advice model, which is currently the subject of an FSA consultation. It also said the study highlighted the need to explain to consumers that full advice is worth paying for or the aims of the RDR will not be met.
So why were IFAs up in arms? Well, the subject of whether consumers could reject an adviser’s move to fees is obviously an emotive subject. For many advisers putting a value on their services is difficult however they charge and they know post-RDR the market will become even more competitive as consumers weigh up different pricing options.
However, the bigger issue here taps into a fear the insurers and banks would be delighted if consumers did start turning away from IFAs. Here is the big providers’ opportunity to target the disenfranchised through a simplified advice model. Many advisers may offer a simplified service for some of their clients but undoubtedly the bulk of these clients will be looking to the big providers for guidance.
Although advisers often fear provider attempts to skew the market in their favour, there must be room for many different types of advice post-RDR. After all, many insurers still rely on IFAs as their main distributors and they should have a vested interest in promoting them too.
The ABI is right to identify the key challenge will be ensuring consumers know what they are getting and what their money is paying for. The longer-term challenge will be ensuring any extra fees are worth it for consumers and they are getting the level of service and recommendations they deserve.
Katrina Baugh is editor of Professional Adviser and IFAonline.co.uk
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we'll make the market...
I don't care what the so called research is, no-one asked me. Would you pay a fee if asked knowing in the past the adviser was "paid" somehow,of course not. If explained, agreed and clearly put then of course you will after all why are you at the IFA's door, lets put it all into perspective, if all I am to receive is £300 then i will do only what £300 buys, not rocket science is it?
Posted by: Fraser Brydon
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Banks/Building Societies V IFA's
You are so right! Financial advice appears to have gone full circle. Leading up to the mid 70's one had a Stock Broker or an Insurance Agent or a Bank Manager. Few had more than savings/deposit accounts. Now we see, after a raft of legislation, control and monitoring since 1987 that the consumer, who did not mind commission rated products, will not be keen to pay fees out of hard earned income. So it is back to the clutches of Bankers and Insurers without an intermediary to guide and advise. Sad times indeed but hey, the consumer is paying through the nose anyway bailing out the Bankers whilst £7m salaries to Bank Hierarchy are thrust in their customers’ faces. How will advisers survive on a potentially capped £300 fee when they were used to £100k plus income. Are there many advisers with 300 annually active clients? I think not!! There are of course fewer advisors and after the last 10 years the public perhaps do right to question their value. However, has anyone taken a poll to ascertain the percentage of loss felt by those advised against those who made their own decision? We no longer manufacture anything of substance to export; we are over run with service industries and deeply regulated to the level that even this opinion may be scrutinised for errors or omissions. Thank goodness fresh air is still free and untainted, isn’t it??
Posted by: Graeme C. Halloway