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Barclays was hit with more than 276,000 customer complaints in the second half of last year - or the equivalent of more than 1,500 per day. But how did the major insurance companies fare?
The FSA today published complaints data (aggregate and firm-specific) outlining the number of new and closed grievances dealt with by firms in H2 2010.
It includes firms that report 500 or more complaints in a six-monthly reporting period. These firms have also been required to publish this data on their websites.
The full list of firms, including % of closed complaints upheld, can be viewed HERE.
Below we have picked out the data of a handful of life offices and insurers to give you an idea of how they are faring:
Total new complaints: 30,534
Most-complained-about product area: GI and pure protection (18,011)
Closed complaints: 31,577
% of closed complaints upheld (average): 51%
Total new complaints: 7,334
Most-complained-about: GI and pure protection (5,722)
Closed complaints: 7,830
% of closed complaints upheld (average): 43.5%
Total new complaints: 6,115
Most-complained-about: Decumulation, life and pensions (2,618)
Closed complaints: 6,372
% of closed complaints upheld (average): 49%
Total new complaints: 2,832
Most-complained-about: Decumulation, life and pensions (2,179)
Closed complaints: 2,790
% of closed complaints upheld (average): 60%
Total new complaints: 3,009
Most-complained-about: Decumulation, life and pensions (1,845)
Closed complaints: 3,037
% of closed complaints upheld (average): 42%
Total new complaints: 9,995
Most-complained-about: GI and pure protection (3,658)
Closed complaints: 8,644
% of closed complaints upheld (average): 60%
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